Shipping policy

Shipping Policy

At Lauberry, every product is made especially for you once your order is placed. This made-to-order process helps reduce waste and ensures that every item is crafted with care.

Processing Time

Orders are typically processed within 2–5 business days before they are shipped.

Please note that processing times may be slightly longer during holidays, peak seasons, or due to unexpected production demand.

Estimated Delivery Times

Estimated shipping times begin after your order has been processed.

  • United States: 2–8 business days
  • Canada: 10–30 business days
  • European Countries: 10–30 business days
  • Australia: 10–30 business days
  • Rest of the World: 10–30 business days

Please note that deliveries to Alaska, Hawaii, Puerto Rico, and U.S. territories may require an additional 7–12 business days.

Delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated automatically at checkout based on the destination, shipping method, and the number of items in your order.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).

Shipping Delays

Although we work hard to deliver your order on time, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Customs inspections
  • Carrier delays
  • High shipping volumes during holidays
  • Other unforeseen events

Lauberry is not responsible for shipping delays caused by the carrier or customs authorities.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Orders returned because of an incorrect or incomplete address provided by the customer may require additional shipping charges to be resent.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at lauberry.shop@gmail.com.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item
  • Photos of the packaging (if applicable)

We will review your request and, when appropriate, arrange a replacement or refund at no additional cost.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Lauberry

📧 lauberry.shop@gmail.com