Refund policy

Return & Refund Policy

At Lauberry, every item is made especially for you after your order is placed. Because of this, we encourage customers to review product descriptions, size charts, and order details carefully before completing their purchase.

Returns

Due to the made-to-order nature of our products, we do not accept returns or exchanges for:

Incorrect size selected by the customer
Change of mind
Color preference
Accidental orders
Buyer's remorse

Please review the size chart before placing your order.

Damaged, Defective, or Incorrect Orders

Your satisfaction is important to us.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at lauberry.shop@gmail.com.

To help us resolve the issue quickly, include:

Your order number
A brief description of the problem
Clear photos of the item
Photos of the packaging (if applicable)

After reviewing your request, we will provide a free replacement or a full refund, depending on the situation.

Lost Packages

If your package is lost during transit, please contact us. We'll work with the shipping carrier to investigate the issue and determine the best solution.

Please note that orders marked as Delivered by the carrier cannot be considered lost.

Order Changes & Cancellations

Because production begins shortly after an order is placed, orders can only be modified or canceled within 2 hours of purchase.

After this period, your order may already be in production and cannot be changed or canceled.

Refunds

Refunds are issued only for:

Manufacturing defects
Damaged products
Incorrect items shipped
Orders approved after review

If your refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.