1. What is Lauberry?
Lauberry is a lifestyle brand created with one simple purpose: to design beautiful, functional everyday essentials that make life feel a little easier.
We believe that the things you wear, carry, decorate with, or use every day should inspire calm instead of clutter. That's why we create minimalist, artistic designs that are easy to combine and made to fit naturally into your daily life.
From apparel and tote bags to drinkware, home décor, and future creative products like artistic coloring books, every Lauberry piece is thoughtfully designed to bring simplicity, creativity, and timeless style to everyday moments.
2. Are your products made to order?
Yes. Every product is made especially for you after your order is placed.
This approach allows us to reduce waste, avoid overproduction, and focus on creating high-quality products instead of mass-producing inventory.
3. How long will it take to receive my order?
Orders are usually produced within 2–5 business days before shipping.
Estimated delivery times:
- 🇺🇸 United States: 2–8 business days
- 🇨🇦 Canada: 10–30 business days
- 🇪🇺 Europe: 10–30 business days
- 🇦🇺 Australia: 10–30 business days
- 🌍 Rest of the World: 10–30 business days
Please note that delivery times are estimates and may vary due to customs, weather, holidays, or shipping carrier delays.
4. How do I choose the right size?
Every apparel product includes a detailed size chart to help you find your perfect fit.
We recommend comparing the measurements with one of your favorite garments before placing your order.
If you're between sizes, many customers prefer sizing up for a more relaxed fit.
5. Can I return or exchange my order?
Because every item is made especially for you, we cannot accept returns or exchanges due to incorrect size selection, change of mind, or buyer's remorse.
However, if your order arrives damaged, defective, or incorrect, we'll gladly make it right.
6. What if my order arrives damaged or I receive the wrong item?
Please contact us within 7 days of receiving your order.
Email us at lauberry.shop@gmail.com and include:
- Your order number
- A brief description of the issue
- Clear photos of the item
- Photos of the packaging (if applicable)
Our team will review your request and provide a replacement or refund whenever appropriate.
7. How can I track my order?
As soon as your order ships, you'll receive a confirmation email with your tracking number.
You can use it to follow your package throughout its journey.
8. Do you ship internationally?
Yes!
We proudly ship to customers in the United States, Canada, Europe, Australia, and many other countries around the world.
Shipping availability may vary depending on your location.
9. Is my payment information secure?
Absolutely.
Our store uses secure SSL encryption and trusted payment providers to protect your personal and payment information.
We never store your credit card details, allowing you to shop with confidence.
10. How can I contact Lauberry?
We're always happy to help.
Email: lauberry.shop@gmail.com
Our customer support team typically responds within 24–48 business hours.